Frequently Asked Questions

Where to buy erod?

erodTM is available exclusively online at,,, and Pricing and availability varies by retailer.

What is the weight capacity for drapery rod sets?

Our drapery rod sets have been approved for up to 25 pounds of drapery. For heavier applications we recommend additional brackets (sold separately).

What is recommended to clean my product?

For best results, please use a soft cloth or sponge with soapy water to wipe parts and dry thoroughly. Do not use abrasive or acid-based cleaners as they may damage the finish.

Where can I find installation instructions for my product?

You can find installation instructions here, on our Instruction Manual page. You can also search for your product by item number or UPC number in the search field.

How long will it take to receive the replacement or spare parts I requested?

The service we use for shipments is UPS ground. Your replacement or spare parts will arrive in 5-7 business days.

Do you ship overseas?

At this time shipping is only available in North America.

What is your return and exchange policy?

Please refer to your retail store return and exchange policy.

Are all of your products available online?

We only offer replacement or missing parts for most of our products on our website. Our products are available at several home décor retailers and at their online storefronts. If you have additional questions about our products or where they can be purchased please feel free to contact our customer service department here or call us toll free at 877-695-8268, Monday – Friday, 8:00 AM – 5:00 PM Pacific Standard Time.

Can products be purchased directly through the website?

Only replacement parts can be purchased through the website at this time.

Do you have a store or warehouse I can visit?

We do not have a store or warehouse for the public to visit. However, we do sell our drapery hardware and home décor products at several major retailers throughout the US, Mexico and Canada.

Can my drapery rod be ceiling mounted?

If the brackets included in your drapery rod set are closed-loop or nearly closed-loop, they can be safely mounted to the ceiling.

Do you manufacture motorized or traverse drapery rods?

erod™ is our adjustable motorized drapery rod. We also have a variety of traverse drapery rods available in various finishes and lengths.

How do I install additional roller clips on my decorative traverse rod?

To install additional roller clips, unscrew the rod caps with a Philips head screwdriver, slide additional roller clips onto the track and screw cap back into place. Please refer to the instruction manual here.

Can any of your drapery rods or other products be used outdoors?

Only products listed Indoor/Outdoor should be for outdoor use, these drapery rod sets have been tested for use in all weather conditions. Other rods may be used at your own discretion; however our warranty is void if used for other than the intended applications.